Shipping Policy

Shipping Policy

Last Updated: 15 June 2026

This Shipping Policy explains how orders placed on swanbotanicals.com are processed and delivered by Swan Botanicals, a brand of Eshwar Karthikeya Organics Private Limited.

By placing an order on our Website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

Orders are typically processed and dispatched within 1–3 business days of order confirmation, excluding Sundays and public holidays.

Once your order has been shipped, you will receive an email and/or SMS containing your order confirmation and tracking information.

Please note that orders placed during sales, promotions, festive periods, or unforeseen circumstances may require additional processing time.

2. Delivery Timelines

Estimated delivery timelines are generally 4–9 business days from dispatch, depending on your location and courier serviceability.

Deliveries to remote, rural, or non-metro areas may take longer.

All delivery timelines are estimates and should not be considered guaranteed delivery commitments.

3. Shipping Charges

Shipping charges, if applicable, are calculated and displayed during checkout based on your delivery location and order value.

From time to time, Swan Botanicals may offer:

  • Free shipping above a specified order value
  • Promotional shipping offers
  • Limited-period shipping discounts

Such offers may be modified or withdrawn without prior notice.

4. Payment Options

We currently offer:

  • Credit and Debit Cards
  • UPI
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (COD), where available

Cash on Delivery may:

  • Carry a nominal handling fee
  • Not be available for all pin codes
  • Be unavailable for certain order values or promotional offers

5. Order Tracking

Once your order is dispatched, you can track it using the tracking link or tracking number shared with you via email or SMS.

For assistance, please contact us with your order number.

6. Delivery Delays

While we strive to deliver all orders promptly, delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

  • Weather conditions
  • Natural disasters
  • Strikes or labour disruptions
  • Courier service interruptions
  • Government restrictions
  • Force majeure events

Although we are not responsible for delays arising from such circumstances, our team will make reasonable efforts to assist you in tracking and resolving delivery issues.

7. Incorrect Address & Failed Delivery

Please ensure that your shipping address, pin code, and contact information are accurate at the time of placing your order.

Swan Botanicals is not responsible for delivery failures caused by:

  • Incorrect or incomplete address details
  • Incorrect phone number
  • Recipient unavailability
  • Refusal to accept delivery

Orders returned to us due to the above reasons may require additional shipping charges for re-dispatch.

8. Serviceable Locations

We currently ship across India to serviceable pin codes.

If your location is not serviceable after an order is placed, our team will contact you to discuss an alternative solution or arrange a full refund.

9. Damaged in Transit

If your order arrives damaged or appears tampered with, please contact us within 48 hours of delivery.

To help us resolve the issue promptly, please provide:

  • Your order number
  • Clear photographs of the package and product
  • An unboxing video, where available

For additional details regarding damaged, defective, incorrect, or missing items, please refer to our Return, Refund & Cancellation Policy.

10. Contact Us

Eshwar Karthikeya Organics Private Limited
(Swan Botanicals)

3rd Floor, Vijaya Kesava Arcade
Mahatma Gandhi Inner Ring Road
Reddypalem, Guntur
Andhra Pradesh – 522034, India

Email: shopatswan@gmail.com
Phone: +91 79896 50789

At Swan Botanicals, we are committed to ensuring a reliable, transparent, and seamless delivery experience while bringing thoughtfully crafted botanical personal-care products to your doorstep.