Return, Refund & Cancellation Policy

Return, Refund & Cancellation Policy

Last Updated: 15 June 2026

This Return, Refund & Cancellation Policy applies to purchases made through swanbotanicals.com, operated by Swan Botanicals, a brand of Eshwar Karthikeya Organics Private Limited.

As our products are personal-care and cosmetic items, hygiene and safety considerations apply to returns and exchanges, as outlined below. This Policy does not affect your statutory rights under applicable Indian consumer protection laws.

1. Order Cancellation

  • You may cancel your order free of charge at any time before dispatch by contacting us with your order number.
  • Email: shopatswan@gmail.com
    Phone/WhatsApp: +91 79896 50789
  • Once an order has been dispatched, it cannot be cancelled. However, it may be eligible for a return or replacement under the conditions mentioned below.
  • Swan Botanicals reserves the right to cancel any order due to stock unavailability, pricing errors, non-serviceable locations, or suspected fraudulent activity. In such cases, any amount already paid will be refunded in full.

2. Returns & Replacements

For hygiene and safety reasons, opened or used cosmetic and personal-care products cannot be returned or exchanged, except in the following situations:

  • You received a damaged or leaking product.
  • You received a defective or expired product.
  • You received an incorrect product.
  • You received an incomplete order.

Conditions

  • To request a return or replacement:
  • Contact us within 48 hours of delivery.
  • Email us at shopatswan@gmail.com with your order number and clear photographs of the issue.
  • A clear and continuous unboxing video from the moment the sealed package is opened is strongly recommended and may be required for damaged, incorrect, or missing-item claims.
  • The product must be unused (except where necessary to identify the defect) and returned with its original packaging, seal, labels, and any complimentary items.
  • Once the returned product is received and verified, we will provide:
  • A free replacement; or
  • A full refund if a replacement is unavailable.

3. Non-Returnable Items

  • The following items are not eligible for return or exchange:
  • Products that have been opened, used, or have a broken seal, except in cases of damage, defect, expiry, or incorrect delivery.
  • Products returned without original packaging, labels, or seals.
  • Products purchased under clearance, combo, or promotional offers, unless received damaged or defective.
  • Free gifts and complimentary items.

4. Refunds

  • Approved refunds will be processed to the original payment method within 7–10 business days from the date of approval.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI using the details provided by you.
  • Please note:
  • Shipping charges, if any, are non-refundable unless the return is due to our error, including damaged, defective, or incorrect products.
  • The time required for the refund to reflect in your account may vary depending on your bank or payment service provider.

5. How to Initiate a Return

  • Please contact us with the following information:
  1. Order Number
  2. Description of the issue
  3. Supporting photographs and/or unboxing video
  • Email: shopatswan@gmail.com
    Phone/WhatsApp: +91 79896 50789
  • Our team will review your request and respond within 48 hours with the next steps.

6. Contact Us

  • Eshwar Karthikeya Organics Private Limited
    (Swan Botanicals)
  • 3rd Floor, Vijaya Kesava Arcade,
    Mahatma Gandhi Inner Ring Road,
    Reddypalem, Guntur,
    Andhra Pradesh – 522034, India
  • Email: shopatswan@gmail.com
    Phone: +91 79896 50789

Thank you for choosing Swan Botanicals. We are committed to providing a safe, transparent, and satisfying shopping experience while delivering botanical personal-care products you can trust.