Privacy Policy

Last updated: 15 June 2026

This Privacy Policy explains how Eshwar Karthikeya Organics Private Limited (“Company”, “we”, “us”, “our”), which owns the brand Swan Botanicals and the website swanbotanicals.com (the “Website”), collects, uses, stores, discloses and protects your personal information. We are committed to protecting your privacy in accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”), as applicable.

By accessing or using the Website or providing your information to us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

  • Identity & contact data: name, billing and shipping address, email, phone number.
  • Transaction data: products viewed, cart items, orders, returns and purchase history.
  • Payment data: payments are processed by secure third-party gateways. We do not store your full card, UPI or bank details; we receive only confirmation and limited transaction details.
  • Account data: username, encrypted password, preferences and settings (if you create an account).
  • Technical & usage data: IP address, device/browser information and interactions, via cookies and similar technologies.
  • Communications: information you share when you contact us for support, reviews or feedback.

2. How We Use Your Information

  • To process, fulfil, ship and deliver orders, and manage returns, exchanges and refunds;
  • To create and manage your account and provide customer support;
  • To send order updates and transactional/service messages;
  • To send marketing communications, where you have not opted out;
  • To improve our products, Website and shopping experience;
  • To detect, prevent and address fraud, security issues and misuse; and
  • To comply with applicable laws, tax obligations and lawful requests by authorities.

3. Lawful Basis and Consent

We process your personal data based on your consent and/or as necessary to perform our contract with you (fulfilling your order), to comply with legal obligations, and for our legitimate business interests. You may withdraw consent at any time by contacting us, though this may affect our ability to provide certain services.

4. Sharing and Disclosure

We do not sell your personal information. We may share it with:

  • Shopify Inc., which hosts and powers our Website and processes data on our behalf;
  • Payment gateways (e.g. Razorpay, Shopify Payments or similar) to process transactions securely;
  • Logistics and courier partners to deliver your orders;
  • Service providers for analytics, marketing, IT and customer support;
  • Government, regulatory or law-enforcement authorities where required by law; and
  • In connection with a merger, acquisition or restructuring of the Company.

5. Cookies

We use cookies and similar technologies to operate the Website, remember preferences, analyse traffic, and personalise content and advertising. You can control cookies via your browser settings; disabling them may affect functionality.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes in this Policy, including legal, accounting, tax and reporting requirements, after which it is deleted or anonymised.

7. Data Security

We implement reasonable security practices, including SSL encryption and access controls, to protect your information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, including the DPDP Act, 2023, you may access, correct, update or request deletion of your personal data, withdraw consent, and nominate another individual to exercise your rights in the event of death or incapacity. To exercise any right, contact our Grievance Officer below.

9. Children's Privacy

The Website is not intended for children under 18. We do not knowingly collect data from children without the consent of a parent or lawful guardian. If you believe we have, contact us for deletion.

10. Third-Party Links

The Website may link to third-party sites. We are not responsible for their privacy practices or content and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted here with an updated “Last updated” date.

12. Grievance Contact

Eshwar Karthikeya Organics Private Limited
3rd Floor, Vijaya Kesava Arcade, Mahatma Gandhi Inner Ring Road, Reddypalem, Guntur, Andhra Pradesh – 522034, India
Email: shopatswan@gmail.com | Phone: +91 79896 50789

We acknowledge grievances within 48 hours and endeavour to resolve them within 30 days.