Privacy Policy

Privacy Policy

Last Updated: 15 June 2026

This Privacy Policy explains how Eshwar Karthikeya Organics Private Limited ("Company", "we", "us", or "our"), which owns the brand Swan Botanicals and operates swanbotanicals.com ("Website"), collects, uses, stores, discloses, and protects your personal information.

We are committed to safeguarding your privacy in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), as applicable.

By accessing or using our Website or providing your information to us, you consent to the practices described in this Privacy Policy and confirm that the information provided by you is accurate and that you are authorized to provide such information.

1. Information We Collect

Identity & Contact Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number

Transaction Information

  • Products viewed
  • Cart items
  • Orders, returns, and purchase history

Payment Information

Payments are securely processed through trusted third-party payment gateways. We do not store your complete card details, UPI credentials, or bank information. We receive only limited transaction information and payment confirmation.

Account Information

  • Username
  • Encrypted password
  • Preferences and account settings (if you create an account)

Technical & Usage Information

  • IP address
  • Device and browser information
  • Website interactions through cookies and similar technologies

Communications

Information shared when you contact us regarding customer support, reviews, feedback, or enquiries.

2. How We Use Your Information

We use your information to:

  • Process, fulfil, and deliver your orders
  • Manage returns, exchanges, and refunds
  • Create and manage your account
  • Provide customer support
  • Send order updates and service communications
  • Send marketing communications where you have not opted out
  • Improve our products, Website, and customer experience
  • Detect and prevent fraud, misuse, and security issues
  • Comply with legal, regulatory, accounting, and tax obligations

3. Legal Basis and Consent

We process your personal information based on:

  • Your consent
  • The performance of our contract with you, including order fulfilment
  • Compliance with legal obligations
  • Our legitimate business interests

You may withdraw your consent at any time by contacting us. However, doing so may affect our ability to provide certain services.

You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

4. Sharing and Disclosure of Information

We do not sell your personal information.

We may share your information with:

  • Shopify Inc., which hosts and powers our Website
  • Secure payment providers such as Razorpay, Shopify Payments, or similar service providers
  • Logistics and courier partners for order delivery
  • Service providers for analytics, marketing, information technology, and customer support
  • Government, regulatory, or law-enforcement authorities where required by law
  • Parties involved in a merger, acquisition, or restructuring of the Company

Certain third-party service providers may process personal information outside India in accordance with applicable data protection laws and contractual safeguards.

All such parties are required to handle your information responsibly and in accordance with applicable laws.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Operate and secure the Website
  • Remember your preferences
  • Analyze Website traffic and performance
  • Personalize content and improve your shopping experience

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain Website functionalities.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable legal, regulatory, accounting, and tax requirements.

After such periods, your information is securely deleted or anonymized.

7. Data Security

We implement reasonable security measures, including:

  • SSL encryption
  • Restricted access controls
  • Secure hosting infrastructure
  • Industry-standard safeguards

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Your Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may:

  • Access your personal information
  • Correct or update your information
  • Request deletion of your information
  • Withdraw your consent
  • Nominate another individual to exercise your rights in the event of death or incapacity

To exercise any of these rights, please contact us using the details provided below.

9. Children's Privacy

Our Website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children without the consent of a parent or lawful guardian. If you believe that a child has provided us with personal information, please contact us so that appropriate action can be taken.

10. Third-Party Links

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of such websites and encourage you to review their respective privacy policies before sharing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page together with an updated "Last Updated" date. Your continued use of the Website following such changes constitutes acceptance of the revised Privacy Policy.

12. Grievance Contact

Eshwar Karthikeya Organics Private Limited
(Swan Botanicals)

3rd Floor, Vijaya Kesava Arcade
Mahatma Gandhi Inner Ring Road
Reddypalem, Guntur
Andhra Pradesh – 522034, India

Email: shopatswan@gmail.com
Phone: +91 79896 50789

We acknowledge grievances within 48 hours and endeavor to resolve them within 30 days.

At Swan Botanicals, protecting your privacy is fundamental to the trust you place in us. We remain committed to handling your personal information responsibly, transparently, and securely while providing a safe and seamless shopping experience.