Refund & Cancellation

We take pride in our products and customer satisfaction is our top priority.

1. Cancellations
Orders can be canceled within 1 hour of placing the order.

Email us at info@swanbotanicals.com with your order ID for cancellation requests.

2. Refunds
Refunds are only applicable for:

Damaged or defective items

Wrong items received

Requests must be made within 48 hours of delivery.

Email us photos and order ID at info@swanbotanicals.com.

3. Refund Method & Timing
Approved refunds will be processed to the original payment method within 5–7 business days.

4. Non-Returnable Items
Due to hygiene concerns, opened or used products cannot be returned.